Advocacy SA

Additional Services that may be of assistance in South Australia are noted below:

Advocacy for Disability Access and Inclusion Inc.

Address	5 Ninth St, Bowden SA 5007
Phone	08 8340 4450 1800 856 464
Fax	08 8340 4452
Web	advocacyfordisability.org.au
Hours	Monday-Friday 9am-5pm
Eligibility	Parents and carers of people with intellectual disabilities.
Access	For wheelchairs, including toilets.
Comment	Regional advocates are located at: Bowden (Belinda Cole) Phone 08 8340 4450 Mobile 0402 147 432 Fax 08 8340 4452 Clare (Elizabeth Robertson) Phone 08 8842 1684 Mobile 0419 801 535 Fax 08 8842 1684
Services	Information, training and support to enable parents and carers to gain effective access to services through lobbying and advocacy. Individual advocacy and group work.

Aged Rights Advocacy Service Inc (ARAS)

Address	3rd Floor, 45 Flinders Street, Adelaide SA 5000
Phone	08 8232 5377 1800 700 600
Fax	08 8232 5388
Web	www.sa.agedrights.asn.au
Hours	Monday - Friday 9am-5pm
Eligibility	Older people and their carers who receive Home and Community Care (HACC) funded services, Residential Care Services, Community Aged Care Packages (CACP), Extended Aged Care at Home Packages (EACH) or who are at risk of, or are being abused by family or friends. Abuse may include one or more of the following forms of abuse: financial, psychological, physical, sexual, social and/or neglect.
Access	For wheelchairs, including toilets.
Comment	Staff can arrange to visit clients in their home or by appointment at ARAS.
Services	Information, support and representation regarding rights and entitlements of older people using aged care services. Strategies and options to assist older people to protect and safeguard them. Advocacy for the rights of Aboriginal people using Aged Care Services throughout SA. Assistance with policies that ensure older people's rights. Assistance with development of consumer groups. Public education and awareness including the provision of speakers for residential care services, community groups, service providers and students.

Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care. The Commission assumes the functions of the former Aged Care Complaints Commissioner and the Australian Aged Care Quality Agency, and is committed to promoting high quality care and services to safeguard everyone who is receiving Australian Government funded aged care. If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, contact the Aged Care Quality and Safety Commission:

Phone: 1800 951 822

Website: www.agedcarequality.gov.au

Click here to lodge a complaint with The Aged Care Quality and Safety Commission

Carers of Protected Persons Action and Support Group (COPPAS)

(Auspiced by the Alzheimer’s Association SA)

Address	27 Conyngham Street, Glenside SA 5065
Phone	(08) 8372 2100
Services	Provides information and support to family members and carers in situations where the Guardianship Board is involved.

Citizen Advocacy SA Inc

Address	Unit 1, 76 Sturt St, Adelaide SA 5000
Postal address	PO Box 6804, Halifax St, Adelaide 5000
Phone	8410 6644
Fax	8410 0388
Email	casa@tne.net.au
Hours	Mon - Fri 9am - 5pm
Eligibility	People with intellectual disability.
Access	For wheelchairs, including toilets.
Comment	Recognises, promotes and defends the rights and interests of people with intellectual disability. Recruits and supports responsible citizens who act voluntarily, to make a positive difference in the life of a person with intellectual disability, who may be facing difficult challenges or be at risk.
Services	Recruitment of advocates. Matching of people with intellectual disability with an advocate. Information and support.

Disability Advocacy & Complaints Service of SA Inc. (DACSSA)

Address	33 Franklin Street, Adelaide SA 5000
Phone	08 7122 6030 TTY 1800 555 630
Fax	08 8332 5112
Web	www.dacssa.org.au
Hours	Monday-Friday 9am-5pm
Eligibility	People with disabilities, their carers, friends, relatives or other concerned people. Appointment necessary.
Access	For wheelchairs, including parking and toilets.
Transport	Access Cab vouchers can be arranged.
Comment	A state-wide, confidential, independent service that receives and acts on complaints from people with disabilities and their families or associates, which arise as a result of disability. Advocates will meet with people out of hours and where required, including client's place of residence or employment.
Services	Individual advocacy and monitoring of the complaints process. Information and referral. Provides information, advice and assistance regarding complaints, including referral to appropriate organisations.

Disability Discrimination Service

Address	Unit 2, 59 Main North Road, Medindie Gardens SA 5081 Based at Central Community Legal Service
Phone	08 8342 1800
Fax	08 8342 0899
Services	Provides information about rights and issues surrounding discrimination and advocacy for people who are covered by the Disability Discrimination Act 1992.

Disability Rights Advocacy Service Inc.

Address	Shop 4, 80 Henley Beach Road, Mile End, SA 5031
Phone	08 8351 9500
Fax	08 8152 0396
Email	admin@dras.com.au
Eligibility	People with a disability, their family and carers.
Access	For wheelchairs, including toilets.
Interpreting	Staff are bilingual or interpreters are provided.
Comment	Provides advocacy to safeguard the rights and interests of people with disabilities, including those with a sensory impairment. Services available throughout the Adelaide metropolitan region, Barossa, Adelaide Hills, Riverland, Murray Mallee and Limestone Coast.
Services	Free of Charge Individual Advocacy. We also assist people seeking reviews of unfavourable NDIS/ NDIA decisions.

Independent Advocacy SA Inc.

Address	99 Frome St, Adelaide SA 5000
Phone	08 8232 6200 1800 999 884
Fax	08 8232 6255
Email	indepadv@internode.on.net
Hours	Monday-Friday 9am - 5pm
Eligibility	People with intellectual disabilities.
Access	For wheelchairs, including toilets.
Comment	Provides medium to long-term complex advocacy for individuals in need.
Services	Information, advice and referral - speaks, acts and writes on behalf of vulnerable individuals to protect their interests.

Office of the Public Advocate (OPA)

Address	Level 7, ABC Building, 85 North East Rd, Collinswood SA 5081
Postal address	PO Box 213, Prospect SA 5082
Phone	08 8269 7575 1800 066 969
Fax	08 8269 7490
Web	www.opa.sa.gov.au
Hours	Monday-Friday 9am-5pm. Emergency contact available 24 hours, 7 days a week
Access	For wheelchairs, including toilets.
Comment	Responsible for promoting and protecting the rights and interests of people who have reduced mental capacity and, where appropriate, their carers.
Services	Information and advice about the operation of the Guardianship and Administration Act, the Mental Health Act, the Consent to Medical Treatment and Palliative Care Act and related issues. Investigation - can be asked to investigate the situations of people on behalf of the Guardianship Board. Guardianship - may be appointed as guardian of last resort by the Guardianship Board where guardianship is necessary and no alternative is available.

Country Home Advocacy Project Inc. (CHAP)

Address	107 Murray St, Nuriootpa SA 5355
Phone	08 8562 4177
Fax	08 8562 4097
Email	chap.m.brock@bigpond.com
Branches	Barossa 14 Scholz St, Nuriootpa SA 5355 Phone 08 8562 4066 Lower North 25 Mill St, Clare SA 5453 Phone 08 8842 3151 Gawler Shop - 9, 49-51 Cheek Ave, Gawler SA 5118 Postal - PO Box 493, Gawler SA 5118 Phone 08 8523 0097 Wakefield Plains 16 Wallace St, Balaklava SA 5461 Phone 08 8862 2155 Yorke Peninsula 30 Elizabeth St, Maitland SA 5573 Phone 08 8832 3000
Hours	Monday-Fri 9am - 5pm. Services available 7 days according to need.
Eligibility	Frail aged and younger people with disabilities and their carers who live in the Barossa, Gawler, Lower North, Yorke Peninsula, Copper Coast and Wakefield Plains and are at risk of premature or inappropriate admission to residential care, and who meet program entry criteria. ACAT assessment required for Community Aged Care packages.
Fees	For most services, concessions available for eligible clients.
Comment	Can visit people in their homes and coordinate the provision of services according to need.
Services	• Community Aged Care Packages • Community Options - individualised support services including home help, personal care, respite care, social support, transport, minor home modification and maintenance. • Home Assist Program - one-off, short-term or low-level ongoing services to help people live safely and independently at home. • Respite care - one-off or short-term in-home respite; respite accommodation available in two self-contained respite specific units in Clare.

Other helpful contacts

Ombudsman	08 8226 8699
Public Trustee	08 8226 9200
SA Disability Services Office	08 8351 8000
SA Association of the Deaf (SAAD)	08 8223 3335 TTY (08) 8223 6530
Blind Citizens Australia (BCA)	03 9372 6400 TTY 03 9372 9275